Complaints Process

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Effective date: 7 August 2026
Last updated: 7 August 2026

OUR COMMITMENT

VISA NEXUS GLOBAL (“VNG”) aims to handle complaints fairly, respectfully and transparently.

Raising a genuine complaint will not affect the respectful handling of a customer’s active service.

GRIEVANCE CONTACT

Vamsi Jammula
Owner and grievance contact
Email: info@visanexusglobal.com
Phone/WhatsApp: +91 9676192977

Online support is available 24/7. Response times may vary depending on demand, case complexity, technical issues and public holidays.

HOW TO SUBMIT A COMPLAINT

Send your complaint by email or WhatsApp and include:

• Customer name and contact details
• Quotation, invoice or case reference
• A clear description of the concern
• Relevant dates and communications
• The outcome you are requesting
• Supporting documents that are reasonably necessary

Do not send passwords, OTPs or complete banking credentials.

WHAT HAPPENS NEXT

1 — Acknowledgment

VNG aims to acknowledge the complaint within 48 hours.

2 — Complaint record

VNG will record the complaint and provide a reference number where practical.

3 — Review

The owner will review the quotation, communications, work completed, payments and supporting information.

4 — Clarification

VNG may ask for additional information needed to investigate the complaint fairly.

5 — Written response

VNG aims to provide a substantive written response within 30 days.

If more time is genuinely required, VNG will explain the reason and provide an updated target date.

6 — Resolution

Where appropriate, the response may include an explanation, correction, completion of outstanding work, refund assessment or another reasonable remedy.

REFUND COMPLAINTS

Refund requests are assessed according to VNG’s Refund & Cancellation Policy, the accepted quotation and applicable law.

PRIVACY COMPLAINTS

Privacy complaints will be reviewed according to VNG’s Privacy Policy.

VNG may need to verify the requester’s identity before disclosing, correcting or deleting personal information.

EXTERNAL RIGHTS

If a complaint cannot be resolved, the customer may use the rights and remedies available under applicable Indian law.

Nothing in this process prevents a customer from approaching a consumer forum or another authority having lawful jurisdiction.

COMPLAINT RECORDS

VNG will maintain reasonable records of complaints, responses and outcomes. These records help VNG identify recurring problems and improve its services.

NO RETALIATION

VNG will not retaliate against anyone for raising a complaint honestly.

Abusive, threatening, fraudulent or unlawful communications may be restricted or referred to the appropriate authority.