Refund & Cancellation Policy

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Effective date: 7 August 2026
Last updated: 7 August 2026

SECTION 1 — Purpose

This policy explains how cancellation and refund requests for VISA NEXUS GLOBAL (“VNG”) service fees are handled.

It should be read together with the customer’s written quotation and VNG’s Terms of Service.

SECTION 2 — Cancellation before work starts

If the customer cancels before VNG starts the quoted service, VNG will refund 100% of the VNG service fee received.

SECTION 3 — Cancellation after work starts

If the customer cancels after VNG starts the quoted service but before the engagement is completed, VNG will refund 50% of the VNG service fee received.

Work starts when VNG first performs a service specifically for the customer. This may include:

• A one-to-one counselling session
• Preparing a personalised checklist
• Reviewing documents
• Preparing or completing a form
• Conducting a mock interview
• Monitoring or attempting an appointment booking
• Performing any other customer-specific work included in the quotation

SECTION 4 — After the quoted service is completed

After VNG completes all work included in the accepted quotation, cancellation is no longer applicable.

The completed service fee is not refundable except where required by law or where VNG confirms that a billing or service error occurred.

SECTION 5 — Visa refusal or delay

A visa refusal, administrative processing, appointment shortage or government delay does not automatically qualify for a refund of VNG’s service fee.

VNG’s service fee pays for the support work described in the quotation. Visa decisions and processing times are controlled by the relevant government authority.

SECTION 6 — Government and third-party fees

Government, embassy, consulate, visa-centre, biometric, courier, translation and other third-party fees are separate from VNG’s service fee.

• If money provided for an official fee has not yet been paid, the unused amount will be returned
• After an official or third-party fee is paid, any refund is governed by that organisation’s rules
• VNG will provide available proof of an authorised payment made on the customer’s behalf

SECTION 7 — Duplicate or incorrect payments

Verified duplicate payments, overpayments or payments made to VNG in error will be returned after VNG confirms the payment details.

SECTION 8 — How to request a cancellation or refund

Customers should send their request through one of VNG’s official channels:

Email: info@visanexusglobal.com
Phone/WhatsApp: +91 9676192977

The request should include:

• Customer name and contact details
• Quotation or case reference
• Payment date, amount and transaction reference
• Reason for the request
• Bank or UPI information needed to return the payment safely

VNG may verify the customer’s identity and payment ownership before processing a refund.

SECTION 9 — Refund timing

Approved refunds will be returned to the original payment method where reasonably possible.

VNG will initiate an approved refund within one hour after written approval.

The receiving bank or UPI provider may take additional time to credit or display the money. That additional processing time is outside VNG’s control.

SECTION 10 — Complaints and customer rights

If the customer disagrees with a refund decision, they may use VNG’s Complaint & Grievance Process.

Nothing in this policy limits customer rights or remedies that cannot lawfully be excluded.