Privacy Policy

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Effective date: 7 August 2026
Last updated: 7 August 2026

1.Who we are

VISA NEXUS GLOBAL is a proprietary micro enterprise registered under Udyam (UDYAM-AP-06-0102696) and owned by Vamsi Jammula. We operate as an online visa consultancy from Vijayawada, Andhra Pradesh, India. We do not operate a walk-in storefront.

Email: info@visanexusglobal.com
Phone/WhatsApp: +91 9676192977
Website: https://visanexusglobal.com/

This Privacy Policy explains how we collect, use, store and share personal information when someone visits our website, contacts us or uses our services.

2. Information we may collect

Depending on the inquiry or selected service, we may collect:

• Name, email address, telephone number and contact preferences
• Destination country and purpose of travel
• Passport, identity and civil-status documents
• Travel history and proposed travel information
• Education, employment and financial-support documents
• Visa forms, appointment information and government correspondence
• Information about family members or sponsors when relevant
• Messages, call notes, quotations, service instructions and complaint records
• Payment confirmations, transaction references and invoices
• Website-use information, cookies, device information and basic analytics data

Our website is used for customer inquiries and does not collect online payments. Service fees are paid separately through UPI or bank transfer to VNG’s business account.

3. How we collect information

We may receive personal information through:

• Website inquiry and subscription forms
• VNG’s business email
• VNG’s WhatsApp number
• Telephone or online consultations
• Documents and information supplied during an engagement
• Publicly available official sources when needed to verify visa requirements
• Website technologies such as cookies, analytics and reCAPTCHA

Please do not send passports, financial evidence or other sensitive documents through the initial website inquiry form. We will explain the appropriate document channel after reviewing the inquiry.

4. Why we use information

We may use personal information to:

• Respond to inquiries and arrange consultations
• Assess the requested administrative support service
• Prepare quotations and service workflows
• Organise and review customer documents
• Help prepare forms and appointment information
• Provide interview and application-readiness support
• Communicate about progress and next steps
• Make an authorised official payment or submission on the customer’s behalf
• Maintain invoices, payments and business records
• Handle complaints, requests and disputes
• Protect our systems and prevent fraud or misuse
• Improve our website and services
• Send marketing updates only when the person chooses to receive them
• Comply with applicable law and lawful requests

We process personal information with consent or where otherwise permitted by applicable law. Customers may withdraw consent for optional processing, including marketing, by contacting us.

5. Official authorities and third parties

When necessary for the selected service and authorised by the customer, information may be shared with:

• Relevant immigration departments, embassies and consulates
• Authorised visa application centres and official appointment systems
• Payment or banking providers used for authorised payments
• VNG staff members who need the information to perform the service
• Website hosting, email, WhatsApp, analytics, security, cloud-storage and other technology providers
• Accountants, lawyers or professional advisers where necessary
• Government, regulatory or law-enforcement authorities where required by law

We do not sell customer personal information.

Some destination authorities and technology providers may process information outside India. Their privacy rules and the laws of the relevant country may apply.

6. Government and third-party fee payments

Customers may pay government, embassy, visa-centre or other official fees directly. If a customer asks VNG to make a payment on their behalf, we will do so only with the customer’s authorisation. We will provide available payment evidence or receipts.

7. Staff access and confidentiality

Customer files are stored in VNG’s company systems. Access is limited to the owner and authorised staff members who need the information for the engagement.

8. Retention and deletion

VNG keeps application documents until the customer’s visa decision is confirmed or the engagement is otherwise closed. Customers should inform VNG when they receive the decision.

After confirmation, VNG will delete application documents from active company systems as soon as reasonably practical, unless they are needed for an unresolved complaint, legal obligation or permitted follow-up requested by the customer.

Invoices, transaction records, complaint records and other legally or operationally required records may be kept longer. Backup copies may remain for a limited period until normal backup cycles are completed.

9. Security

We use reasonable administrative and technical safeguards, including access restrictions, account controls and secure company systems. No electronic system or transmission method is completely secure.

Customers should use only VNG’s published business contact channels and notify us immediately if they believe information was sent to an unauthorised person.

10. Children and minor applicants

Visa applications may include children. A parent or lawful guardian must communicate with VNG and authorise the processing of a child’s information. We do not knowingly accept independent service instructions from a child.

11. Marketing communications

Service communications are separate from marketing. We send promotional or informational updates only when a person chooses to receive them or where otherwise permitted.

A person can unsubscribe using the available link or by contacting info@visanexusglobal.com.

12. Cookies and website tools

The website may use essential cookies and services such as GoDaddy hosting tools, Google Analytics and Google reCAPTCHA. These tools may collect device, browser and interaction information.

VNG’s Privacy Policy is separate from the privacy policies of Google, WhatsApp, GoDaddy and other providers.

13. Your requests and choices

Subject to applicable law, a person may contact us to:

• Ask what personal information VNG holds about them
• Request correction of inaccurate or incomplete information
• Withdraw optional consent
• Ask for deletion of information that is no longer needed
• Raise a concern about how information was handled
• Nominate another person where such a right applies under law

We may need to verify identity before acting on a request.

14. Privacy complaints

Privacy concerns should be sent to:

Vamsi Jammula
Owner and grievance contact
Email: info@visanexusglobal.com
Phone/WhatsApp: +91 9676192977

We aim to acknowledge a complaint within 48 hours and provide a substantive response within 30 days. Where applicable, a person may also use remedies available under Indian data-protection or consumer-protection law.

15. Changes to this policy

We may update this policy when our services, technology or legal requirements change. The current version and last-updated date will be published on this website.